ﻳﺎﻫﻮﻭ ﺗﻌﺘﺬﺭ ﻟﻤﺴﺘﻌﻤﻠﻲ ﺧﺪﻣﺘﻬﺎ Yahoo Mail ﻋﻦ ﺍﻟﻌﻄﺐ ﺍﻟﺬﻱ ﺃﺻﺎﺑﻬﺎ

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ﻗﺪﻣﺖ ﺷﺮﻛﺔ ﻳﺎﻫﻮ ﺇﻋﺘﺬﺍﺭﻫﺎ ﺍﻟﺮﺳﻤﻲ
ﻋﻦ ﺍﻟﻤﺸﻜﻞ ﺍﻟﺬﻱ ﺃﺻﺎﺏ ﺧﺪﻣﺘﻬﺎ ﻟﻠﺒﺮﻳﺪ
ﺍﻹﻟﻜﺘﺮﻭﻧﻲ ﻭ ﺍﻟﺬﻱ ﻣﻨﻊ ﺍﻟﻜﺜﻴﺮﻳﻦ ﻣﻦ
ﺇﻣﻜﺎﻧﻴﺔ ﺍﻟﺪﺧﻮﻝ
ﻳﺎﻫﻮﻭ ﺗﻌﺘﺬﺭ ﻟﻤﺴﺘﻌﻤﻠﻲ ﺧﺪﻣﺘﻬﺎ Yahoo Mail
ﻋﻦ ﺍﻟﻌﻄﺐ ﺍﻟﺬﻱ ﺃﺻﺎﺑﻬﺎ
ﻗﺪﻣﺖ ﺷﺮﻛﺔ ﻳﺎﻫﻮ ﺇﻋﺘﺬﺍﺭﻫﺎ ﺍﻟﺮﺳﻤﻲ ﻋﻦ ﺍﻟﻤﺸﻜﻞ ﺍﻟﺬﻱ
ﺃﺻﺎﺏ ﺧﺪﻣﺘﻬﺎ ﻟﻠﺒﺮﻳﺪ ﺍﻹﻟﻜﺘﺮﻭﻧﻲ ﻭ ﺍﻟﺬﻱ ﻣﻨﻊ ﺍﻟﻜﺜﻴﺮﻳﻦ
ﻣﻦ ﺇﻣﻜﺎﻧﻴﺔ ﺍﻟﺪﺧﻮﻝ ﺇﻟﻰ ﺑﺮﻳﺪﻫﻢ ﺍﻹﻟﻜﺘﺮﻭﻧﻲ, ﺍﻟﻤﺸﻜﻞ
ﺍﻟﺬﻱ ﺑﺪﺃ ﻟﻴﻠﺔ ﺍﻹﺛﻨﻴﻦ ﻣﺎﺯﺍﻝ ﻣﺴﺘﻤﺮﺍ ﻟﺪﻯ ﺑﻌﺾ
ﺍﻟﻤﺴﺘﺨﺪﻣﻴﻦ ﺇﻟﻰ ﺣﺪ ﺍﻷﻥ .
ﺍﻟﺸﺮﻛﺔ ﻗﺪﻣﺖ ﺇﻋﺘﺬﺍﺭﺍ ﺭﺳﻤﻴﺎ ﻟﻠﻤﺴﺘﺨﺪﻣﻴﻦ ﻭﻭﻋﺪﺗﻬﻢ ﺑﺤﻞ
ﺍﻟﻤﺸﻜﻞ ﻭﺫﺍﻟﻚ ﻓﻲ ﺗﻐﺮﻳﺪﺓ ﻋﻠﻰ ﺗﻮﻳﺘﺮ ﻓﻲ ﺣﺴﺎﺏ ﻳﺎﻫﻮ
ﺍﻟﺮﺳﻤﻲ ﺍﻟﻤﺨﺼﺺ ﻟﺨﺪﻣﺔ ﺍﻟﻌﻤﻼﺀ ﻭﻣﺎﺯﺍﻝ ﺇﻟﻰ ﻏﺎﻳﺔ ﺍﻷﻥ ﺍﻷﻻﻑ ﻣﻦ ﺍﻟﻨﺎﺱ ﺍﻟﺬﻳﻦ ﻻ
ﻳﺴﺘﻄﻴﻌﻮﻥ ﺍﻟﺪﺧﻮﻝ ﺇﻟﻰ ﺑﺮﻳﺪﻫﻢ ﺍﻹﻟﻜﺘﺮﻭﻧﻲ ﺑﺴﺒﺐ ﻫﺬﺍ
ﺍﻟﻌﻄﻞ, ﻭﻫﻮ ﺍﻟﺸﻲﺀ ﺍﻟﺬﻱ ﺩﻓﻊ ) Jeff Bonforte (
ﻣﺴﺆﻭﻝ ﺍﻟﺘﻮﺍﺻﻞ ﺩﺍﺧﻞ ﺍﻟﺸﺮﻛﺔ ﺇﻟﻰ ﺗﻘﺪﻳﻢ ﺑﻌﺾ
ﺍﻟﺘﻮﺿﻴﺤﺎﺕ ﻋﻠﻰ ﻣﻮﻗﻊ ﺍﻟﺸﺮﻛﺔ ﺣﻴﺚ ﻗﺎﻝ ” ﺇﻥ ﺍﻟﻤﺸﻜﻞ
ﺃﻛﺜﺮ ﺻﻌﻮﺑﺔ ﻣﻤﺎ ﻛﻨﺎ ﻧﻈﻦ ﻣﻨﺬ ﺍﻟﺒﺪﺍﻳﺔ ” ﻗﺒﻞ ﺃﻥ ﻳﻀﻴﻒ
” ﻟﺪﻳﻨﺎ ﻋﺸﺮﺍﺕ ﻣﻦ ﺍﻟﻨﺎﺱ ﺍﻟﺬﻳﻦ ﻳﻌﻤﻠﻮﻥ 24/24 ﻣﻦ
ﺃﺟﻞ ﺇﻗﺘﺮﺍﺡ ﺣﻞ ﻗﺎﺑﻞ ﻟﻠﺘﻄﺒﻴﻖ .”
ﻟﻜﻦ ﺍﻟﺸﻲﺀ ﺍﻟﺬﻱ ﻳﻌﻴﺒﻪ ﺑﻌﺾ ﺍﻟﻤﺨﺘﺼﻮﻥ ﺍﻟﺰﺑﻨﺎﺀ ﻋﻠﻰ
ﺷﺮﻛﺔ )ﻳﺎﻫﻮﻭ ( ﻫﻮ ﺿﻌﻒ ﺍﻟﺠﺎﻧﺐ ﺍﻟﺘﻮﺍﺻﻠﻲ ﻟﺪﻳﻬﺎ ﻣﻊ
ﺯﺑﻨﺎﺋﻬﺎ ﺧﻼﻝ ﺍﻟﻴﻮﻣﻴﻦ ﺍﻟﻤﺎﺿﻴﻴﻦ ﻭﻫﻮ ﺃﻣﺮ ﻣﻬﻢ ﻳﺠﺐ ﻋﻠﻰ
ﺍﻟﺸﺮﻛﺔ ﺃﻥ ﺗﺮﻛﺰ ﻋﻠﻴﻪ .
ﻫﺬﺍ ﺍﻟﻤﺸﻜﻞ ﻓﻲ ﺍﻟﺒﺮﻳﺪ ﺍﻟﺨﺎﺹ ﺑـ )ﻳﺎﻫﻮﻭ( ﻳﻌﻴﺪ ﻟﻸﺫﻫﺎﻥ
ﻓﻲ ﺍﻟﻮﺍﻗﻊ ﺍﻟﺨﺒﺮ ﺍﻟﺬﻱ ﻛﻨﺎ ﻛﺘﺒﻨﺎﻩ ﻓﻲ 25 ﻣﻦ ﺍﻟﺸﻬﺮ
ﺍﻟﻤﺎﺿﻲ ﺣﻮﻝ ﻋﺪﻡ ﺛﻘﺔ ﻣﻮﻇﻔﻲ ﻳﺎﻫﻮﻭ ﻧﻔﺴﻬﻢ ﻓﻲ ﺧﺪﻣﺔ
ﺍﻟﺒﺮﻳﺪ ﺍﻟﺨﺎﺻﺔ ﺑﺎﻟﺸﺮﻛﺔ, ﺣﻴﺚ ﺃﻥ 25 ﻓﻲ ﺍﻟﻤﺌﺔ ﻓﻘﻂ
ﻣﻦ ﻣﻮﻇﻔﻲ ﺍﻟﺸﺮﻛﺔ ﻳﺴﺘﺨﺪﻣﻮﻥ ﺑﺮﻳﺪﻫﺎ ﻭﻳﻔﻈﻠﻮﻥ ﻋﻠﻴﻬﺎ
Microsoft Outlook

للمزيد من المواضيع والتدونات تابعونا على الفيسبوك Professionalisms

Posted by “wisher safer” to you

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